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Windows 10's decade of support starts when customer begins using the OS Huge change will eliminate traditional form of support -- with set retirement dates -- for all editions except Windows 10 Enterprise, says analyst Microsoft will provide feature and functionality updates and upgrades to Windows 10 for a full 10 years from the time the OS is purchased -- as part of a new device, for example -- an analyst briefed by the company said Tuesday. "Microsoft's intention is that you will get 10 years minimum of updates for Windows 10, both feature and security updates, from when you get it," said Steve Kleynhans, a Gartner analyst who tracks the Redmond, Wash. firm [emphasis added]. Kleynhans, who had long pressed Microsoft for clarification on its vague statements about Windows 10 support, was paraphrasing from an email Microsoft sent Tuesday after he had again queried the company. He declined to share the exact contents of the email with Computerworld. ...